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Terms & Conditions

Last updated: 17/04/2025

Welcome to Utopia Detailing! These Terms and Conditions outline the rules and regulations for the use of our website and services.

By accessing or using our website, you agree to comply with and be bound by these terms. If you disagree with any part, please do not use the site or our services.

1. About Us

Utopia Detailing is a mobile car detailing service based in the United Kingdom. We offer vehicle cleaning and detailing services at the customer’s specified location, which can be arranged via our website or by contacting us directly.

2. User Accounts

  • To access certain features, you must create an account using a valid email address and password.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

  • Users can update their personal information at any time from their account settings.

  • Accounts may be deleted by the admin upon request.

3. Services and Bookings

  • Services can be booked through the website or by contacting us directly. Customers may reach out via:

  • If booking outside of the website, you will need to provide your website account name so we can confirm your identity and manage your booking.

  • Bookings are subject to availability and may be rescheduled due to weather or other unforeseen circumstances.

  • You agree to provide access to the vehicle at the scheduled time and ensure a safe working environment.

  • You can also use these communication methods at any time if you have questions, need help, or would like to make changes to your appointment.

4. Payments and Cancellations

  • All prices are listed on the website and may be updated at any time.

  • After making a booking, you will be contacted to confirm your preferred payment method. As Utopia Detailing is a cash-only business, you will have the option to:

    • Pay the full amount upfront before the job begins, or

    • Pay half upfront and the remaining half upon completion of the job

  • Additionally, after checking out a booking on the website, an initial confirmation receipt will be sent to the email address linked to your account. This receipt will include a breakdown of the service details, appointment time, and payment method.

  • Upon completion of the job and receipt of payment, a second receipt will be sent to your email, which will include:

    • A breakdown of the service and total cost

    • Any additional invoiceable services or charges added between the initial booking and the job completion

  • As clearly stated on the website, in the service descriptions/titles, and in the disclaimer at the top of the booking form:

    • Service pricing varies depending on vehicle size:

      • Saloon/Hatchback vehicles have one set of prices.

      • 4x4 vehicles have a separate price.

      • SUVs and Limos have their own pricing structure.

    • For interior cleaning services, the base price may be adjusted depending on the condition of the vehicle and the level of cleaning required. This will be discussed with you before the service begins.

    • Due to Utopia Detailing being based in Gosport, anyone located within Gosport and a 3-mile radius will pay the base prices listed on the website.

      • For every mile outside of this 3-mile radius, a £0.75 (75p) per mile surcharge will apply.

      • This additional mileage fee will be shown clearly in your final receipt.

      • By proceeding with a booking, it is assumed that you accept and agree to pay any applicable mileage surcharges.

  • If you need to cancel an appointment, you must give at least 24 hours' notice to avoid a fee. Cancellations made with less than 24 hours' notice will be charged as follows:

    • 18–23 hours before appointment: £10 cancellation fee

    • 14–17 hours before appointment: £20 cancellation fee

    • 9–13 hours before appointment: £25 cancellation fee

    • 0 minutes to 8 hours before appointment: £30 cancellation fee

5. User Conduct

By using our website, you agree:

  • Not to use the site for any unlawful purpose.

  • Not to attempt to access other user accounts or restricted areas of the site.

  • Not to post or transmit any harmful, defamatory, or inappropriate content.

6. Data and Privacy

We collect and use personal data as described in our Privacy Policy. By using our services, you consent to this data collection.

7. Third-Party Services

Our website is hosted on Wix and may use third-party services (e.g., payment processors, analytics tools). We are not responsible for the policies or practices of these third parties.

8. Intellectual Property

All content on this site, including text, logos, images, and graphics, is the property of Utopia Detailing unless otherwise stated and may not be used without permission.

9. Limitation of Liability

Utopia Detailing is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or services.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of the website implies acceptance of the updated terms.

11. Contact Us

For any questions regarding these terms, please contact:

12. Photography and Recording

  • During service appointments, Utopia Detailing may take photos and/or video recordings of the vehicle and the work being performed.

  • License plates, addresses, and any identifiable location details will be blurred or hidden to protect customer privacy.

  • We will always request explicit permission before capturing or using any photos, videos, or recordings that include a customer's face, voice, or other personal likeness.

  • Customers have the right to request that no photos or videos of their vehicle(s) are taken. To exercise this right, customers must inform us before or at the time of their appointment.

  • If no request is made, it will be assumed that consent has been given for photos and videos to be taken and potentially shared on Utopia Detailing's website and social media platforms (including, but not limited to, Instagram, Facebook, and TikTok).

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